 |
 |
|
|
The vast majority of buyers and sellers on eBay are honest and reliable. Millions of transactions take place every day on eBay without any problem, which makes it one of the safest places to trade on the web. This page outlines some great tips for safe trading, and outlines how eBay can help you in the unlikely event that your transaction does not go smoothly. |
|
|
|
|
|
|
|
|
|
- Research the item you want to buy including the exact model, features and retail price
- Read the item description thoroughly and look closely at the photos the seller has provided.
- If the description is unclear, email the sellerand ask questions.
- Find similar products on the site to compare the selection available. If you're still unsure whether the item is represented correctly, use common sense and wait until another similar item becomes available
|
|
|
|
|
|
|
|
- Check the sellers' reputation on eBay by looking at their Feedback. Here you can see comments from previous buyers about their satisfaction with that seller
- Email the sellerany questions you have before bidding or buying. A good seller will always welcome enquiries. You can also email previous buyers about their experience with that seller
- Look at sellers' About Me pagesto learn more about them and their businesses
- Additionally, eBay now requires all sellers to become Verifiedby providing a credit or debit card and bank account information. This helps ensure they are at least 18 years old and also increases confidence between buyers and sellers
|
|
|
|
|
|
|
|
- Often using a credit cardto buy your item could provide insurance cover (check with your credit card issuer for details)
- Using an online payment service like PayPalcan provide additional security. Like PayPal, many online payment services offer protections for eBay purchases
- Check with your postageprovider about insurance options available, and pay the seller extra to insure the parcel before posting
- Consider using an Escrow service where your money is held by a trusted 3rd partygiving you time to inspect the item.
|
|
|
|
|
|
|
|
- The vast majority of disputes on eBay are the result of misunderstandings. If your transaction goes pear shaped, contact the seller with a patient and friendly emailor telephone call. This usually resolves most disputes
- If you need further help, you can enlist a third party Dispute Resolution service like SquareTradeto help you and the seller sort out the transaction. SquareTrade has an excellent reputation of resolving disputes quickly and fairly
- Although rare, if misuse is suspected, eBay users are encouraged to report it to SafeHarbour, our dedicated Trust and Safety Team
- Remember that if you still are not able to resolve the issue, you may be covered by eBay's Buyer Protection Programme. This programme allows buyers a reimbursement of up to £105 if fraud happens
|
|
|
|
 |
